Monday, Monday...

Can't trust that day.

So, I made the switch. I am officially "in." I have "the network."

It was a very tough decision. Why? Because they all drop calls. They all suck. So I went with the more expensive provider, because I was tired of the dropped calls and the people I talked to swear they don't get dropped calls in this area. Everyone did, however, tell me that the customer service sucks... and I can now attest to that.

"Welcome to the customer service line, can I help you."

Yea, I want to transfer my old number over to here. can you please help me with that?

"Great maam, we can definitely help you with that."

great.

"Tell us the number etc, and we'll get this going for you."

ok.

SO, It's all finished and the lady says "This looks great, this should switch over in 24-72 hours. Can I help you with anything else?"

No

"OK maam, have a great day."

From this conversation, I got the following: We did it, thanks. Have a good day.

5 days later (because of the weekend I gave it a few days extra), my phone number still hadn't transferred over. So I called again.

"Welcome to the customer service line, can I help you."

My number hasn't transferred over and it has been 5 days since I called last.

"Lemme check on the problem maam... It looks like you never finished the process. We need you to do this one last thing."

OK, why didn't anyone tell me this - or maybe call me to let me know there as a problem? I've been paying for two bills for 5 days now.

"I'm sorry maam, and can give you a $20.00 credit to cover that... and we'll fix the problem now."

fine, let's do it.

"Just follow the prompts, and you'll be fine. Have a great day."

A few prompts come, and the little techno woman says "Sorry, we don't recognize your number, have a great day." Then she hangs up.

EFF.

I had to call back, AGAIN. Finally this woman fixed it, but three minutes later, my phone got a text message that said "Please call customer service at your earliest convenience."

I really didn't want to, but I did. In the meantime, the stupid 2 week old phone I purchased BROKE - so badly that the final customer service agent suggested I bring that in-person to a store.

I have yet to do that, but assume it won't act up when I get in the store and they won't believe me and the trauma will continue. Damn the phone people. Damn them.

As a side note, I have gotten called "maam" way too much lately. People, I am 28. This, combined with the first ever need-to dye because of the grey hairs occurring last week, is very traumatic for a young woman. Oh yea, and it's valentines week. Lovely.

Today's things to be happy about: land lines, no dropped calls, a good hair dye and cut, being called "darlin'", and candy hearts that say "page me."

Happy Feb12 folks!